Whirlpool WTW7120H Common Problems & Recalls

This page covers the Whirlpool WTW7120H, a 5.3 cu ft top load washer first listed with ENERGY STAR in 2020-01. It lists the failure modes the machine is actually built to have — the parts Whirlpool publishes replacements for — plus the recall status and whether a repair is worth the money.

Recall status

No public recall record for this model. We check the CPSC recall database for the brand and model string. No record means no recall has been published for the WTW7120H — it does not mean the design is flawless. If a recall is issued later, it will appear here.

What actually fails on this machine

Whirlpool publishes 10 replacement parts for the WTW7120H. That list is the honest answer to “what goes wrong”: a part only gets a published replacement number if people are buying it. These are the categories:

These are the failure paths this model is provisioned for, not a count of complaints. We do not publish invented failure rates.

Error codes this family reports

Whirlpool does not publish error-code definitions for the WTW7120H in the owner's manual, so we do not list any for it. The codes below belong to the same washer platform and are documented for sibling models — treat them as indicators of what this machine may report, not as a confirmed code list.

• F1E1 The main control board (ACU) reported an internal fault
• F2E5 The user interface panel and the main control board do not match
• F3E1 The washer cannot read the water level
• F5E2 The lid lock will not engage
• F5E3 The lid lock will not release
• F6E2 The user interface panel cannot talk to the main control board
• F6E3 Same communication failure as F6E2 — the UI and main control board are out of sync
• F8E1 The washer is taking too long to fill
• F8E6 The lid was left open
• F9E1 The washer is taking too long to drain
• LF Long Fill
• dr Drain problem — the washer cannot empty the drum in the time allowed
• drn Drain problem, long form of the same display message as dr

Is it worth repairing?

The rule most appliance technicians use: if the repair costs more than half the price of a new machine, and the washer is over eight years old, replace it. Two specific cases change that maths.

• A shaking or noisy washer is often a levelling or installation problem, not a part. Fix that first — it costs nothing.
• A washer that will not drain is usually a blocked hose, which is also free to check.
• A control board or sealed drum failure is where the maths usually says replace the machine.

When it is a technician job, not a DIY job

Stop and call a licensed technician if any of these apply:

• The machine has a burning smell, scorch marks or a tripping breaker.
• Water has reached the control board or any mains wiring.
• The repair needs the drum, transmission or tub seal opened up.
• The appliance is gas-fired and the fault is anywhere near the gas train.
• You are not confident working with 120 V wiring while standing on a wet floor.

Sibling models with the same platform

• Whirlpool WTW500CM problems
• Whirlpool WTW6150P problems
• Whirlpool WTW6157P problems
• Whirlpool WTW8000D problems

More for the WTW7120H

• Model overview
• Specifications
• Owner's manual
• Parts and part numbers

How the WTW7120H differs from its closest siblings

These are the models most often confused with the WTW7120H. The differences below are computed from our own records, not copied from a marketing sheet.

Related: the full parts list for the WTW7120H · specifications